Return Policy
Your satisfaction is our priority. Easy returns for your peace of mind.
We want you to love every fragrance you purchase from us. If you're not completely satisfied with your order, our flexible return policy makes it easy to find the perfect scent for you. Please read the details below to understand our process and requirements.
Important Return Conditions
🧴 Bottle Content
Must be minimum 80% filled to qualify for return
🔧 Physical Condition
Bottle must be completely undamaged
📦 Original Packaging
All packaging must be in original condition
99-Day Window
Return within 30 days of delivery
80% Filled Rule
Minimum 80% perfume remaining, bottle & packaging undamaged
Fast Refunds
Refunds processed within 5-10 business days
Return Policy
✅ Eligible for Return
✅ Returnable Perfumes
Items must meet ALL conditions below:
- • Bottle Content: Minimum 80% of perfume remaining in bottle
- • Bottle Condition: Bottle and atomizer/tester completely undamaged
- • Original Packaging: Box, wrapping, and all accessories in original condition
- • No Damage: No cracks, chips, or functionality issues with spray mechanism
- • Complete Set: All original components included (caps, boxes, inserts)
Defective Products
- • Damaged during shipping
- • Manufacturing defects
- • Leaking or broken bottles
- • Incorrect items received
Gift Returns
- • Gift receipts accepted
- • Store credit for gift returns
- • Same return conditions apply
- • Exchange for equal or lesser value
❌ Not Eligible for Return
❌ Non-Returnable Conditions
Items cannot be returned if any of the following apply:
- • Less than 80% filled: More than 5% of perfume used or missing
- • Damaged bottle/tester: Any cracks, chips, or spray mechanism issues
- • Packaging damaged: Original box torn, crushed, or missing components
- • Missing accessories: Caps, atomizers, documentation, or original inserts missing
- • Excessive testing: Clear signs of extensive use or testing beyond minimal sampling
Special Items
- • Personalized or engraved items
- • Limited edition releases (case-by-case)
- • Discounted/clearance items (50%+ off)
- • Gift cards and vouchers
Time Expired
- • Returns after 99-day window
- • Products purchased over 6 months ago
- • Items without proof of purchase
- • Damaged due to misuse or negligence
How to Return an Item
Step-by-Step Process
Contact Customer Service
Email us at support@oudilux.com or call +92 (325) 021-0055 with your order number and reason for return. We'll provide a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Place items in original packaging with all accessories. Include the RMA number and original receipt or gift receipt. Use a sturdy shipping box with adequate padding.
Ship Your Return
Send to our returns center address (provided with RMA). We recommend using a trackable shipping method. You're responsible for return shipping costs unless the item was defective.
Processing & Refund
We'll inspect your return within 3-5 business days of receipt. Once approved, refunds are processed to your original payment method within 5-10 business days.
Quick Return Options
💻 Online Return Portal
Log into your account and go to "Order History" to initiate a return request. Print a prepaid return label (fees may apply).
Start Online Return📞 Phone Returns
Call our customer support team for quick return assistance:
💬 Live Chat Support
Chat with our returns specialists for real-time help with your return questions.
Refund Information
Refund Timeline
Note: Refund timing depends on your bank or credit card company. Some financial institutions may take longer to process refund credits.
Refund Methods
💳 Original Payment Method
Refunds are processed to your original payment method:
- • Digital Wallets: 3-7 business days
- • Bank Transfer: 7-10 business days
💰 Partial Refunds
Some situations may result in partial refunds:
- • Damaged packaging (10-20% deduction)
- • Missing accessories or documentation
- • Return shipping costs (if applicable)
- • Promotional discounts may be adjusted
Returns FAQ
Can I return a fragrance I don't like?
Yes, but only if the bottle is minimum 80% filled, completely undamaged, and in original packaging condition. We recommend trying samples before purchasing full sizes to ensure satisfaction.
What if I lost my receipt?
We can look up your order using your email, phone number, or credit card used. Store credit may be offered at the lowest sale price.
Can I return sale or clearance items?
Items discounted 50% or more are final sale. Items with lesser discounts follow standard return policy.
How long do I have to return an item?
You have 30 days from the delivery date to return eligible items. Holiday purchases have extended return periods.
What if my return is damaged in shipping?
Pack returns carefully and use tracking. We're not responsible for damage during return shipping unless we provided the return label.
Can I exchange for a different brand?
Exchanges are typically within the same brand or collection. Cross-brand exchanges may be considered on a case-by-case basis.
Returns Support
Need help with a return? Our dedicated returns team is here to make the process as smooth as possible. Contact us through any of these channels:
💡 Pro Tip: Include your order number and detailed photos when contacting us for faster assistance!
